Reporting Repairs
How Do I Report a Repair?
Erewash Borough Council has transferred its housing to Three Valleys Housing. For information about how to report a repair, visit their website - more details
Please provide as much detail as you can about the repair problem giving details of your address and contact telephone number.
How Can I Help Staff?
When reporting a repair Three Valleys Housing will need:
- Your name and address
- A contact telephone number
- Access details to enable the repair to be inspected or carried out
- A good description of what is wrong
- Any special circumstances you have
- Please note that we will not inspect or carry out work if there is only a child in the property.
When Will My Repair Be Carried Out?
You can refer to your Tenants Handbook for more information about the repair priorities.
- Emergency repairs - within 24 hours. Repairs that need to be done to prevent danger or extensive damage to the property
- Urgent Repairs - within 7 calendar days
- Routine Repair - within 1 calendar month.
Which Repairs Am I Responsible For?
In general as a tenant you are responsible for keeping the property clean and in a reasonable decorative order and for any repairs for which we are not responsible.
For a full list of these repairs please refer to your Tenants Handbook.
Which Repairs are Three Valleys Housing Responsible For?
The company is responsible for:
- The structure and the exterior of the building
- The fittings inside your home that we have installed including:
- sinks
- baths
- toilet
- basin and associated pipework
- boilers
- radiators
- electrical wiring
- sockets
- switches
- internal joinery
- internal walls
- floors and ceilings
- Shared entrances, halls, stairways, lifts, passageways and any other common parts to flats.
How Do I Complain About the Repairs Service?
Read about the complaints procedure.
Three Valleys Housing Limited 0844 770 3500
Housing Repairs - Freephone 0800 389 8083
Emergency - Outside Normal Hours 0844 770 3501