My Erewash

MyErewash

You are currently able to access your Council Tax and Housing Benefit/Council Tax Support details online. If you are already registered and have a username and password please select Existing Users Log In below.

If you are using this service for the first time please select Register for Online Services.

  

Existing Users Log In   Register for Online Services

 

 

Comments, compliments and complaints

Erewash Borough Council welcomes feedback from its customers. Should you wish to make a general enquiry, have any comments or compliments about how we provide our services, or ideas as to how they might be developed in the future, please let us know.

To make a comment, compliment or complaint, please use the online feedback form, call us on 0115 907 2244, email This email address is being protected from spambots. You need JavaScript enabled to view it. or write to us at:

Ilkeston Town Hall
Wharncliffe Road
Ilkeston
DE7 5RP

We know that not everything we do makes people happy but not all feedback can be viewed as a complaint. Here are a few examples of what might, or might not be a complaint:

 What is a complaint?

What is not a complaint?

You are unhappy with the way a policy is carried out You are unhappy with the council’s policy itself or their application of a rule of law
Failure to implement a decision or carry out a duty that we should You are waiting for the outcome of an appeal to a Council Committee, or an independent appeal hearing, such as a Benefits Appeal, Planning Appeal or a court case.
You are not happy with how a member of staff treated you A member of staff was following the procedure set out in a council policy
Failure to provide a service or the provision of a poor service You are not happy about the administration of a statutory duty
You have been discriminated against  
Failure to consider all the relevant facts when making a decision You have not provided all the information requested, which affected our decision.
Placeholder thumbnail

Comments, Compliments and Complaints Form

Comment, compliment or complaint form If you want to report a problem in your area (for example dog ...

Vexatious and Persistent Complainants

Erewash Borough Council is committed to dealing with all complaints fairly and impartially and welcomes compla...

How to Comment on, or Compliment the Council

We rely on the feedback of residents and visitors to review what we do.  If you don't tell us about what we have do...

Complaining to the Council or the Local Government Ombudsman

Do you know how to complain? Consumer champion “Which” has identified that when things go wrong all we want...

Member Complaints

Before registering a complaint against a member of the Council, please first read the two documents below...

Our Customer Promises

The council has reviewed its policy for dealing with compliments, comments and complaints (CCCs). The new CCC Polic...