You can contact us in a number of different ways, by email, by telephone, social media or by visiting our service centres at Ilkeston or Long Eaton. You can also contact us by completing a general enquiries online form.
Please note that if you are calling to report a missed bin the crew may return so you may wish to call after 2pm. You can also let us know about a missed bin by using the online form.
If you want to tell the Council Tax department about a change of address use this form.
Normal Opening Times
Contact centre opening hours:
Monday to Thursday 8:30am to 5:00pm
Friday 8:30am to 4:30pm.
If you would like to telephone our contact centre you may do so on 0115 907 2244. Please note that your calls may be recorded for training and monitoring purposes.
Out of hours emergencies
For out of hours emergencies please telephone 01629 533078.
Town Hall Reception, Cashiers and General Enquiries opening hours
- 8.30am to 5pm Monday to Thursday
- 8.30am to 4.30pm Fridays.
Face to Face Revenues/Benefits Enquiries opening hours
- 8.30am to 4.30pm Monday to Thursday*
- 8.30am to 4.00pm on Friday*.
*Please note that between 8:30am and 10am an appointments system is in operation and the drop in service starts at 10am. Appointments can be made by telephoning us on 0115 907 2244 or by calling in at either Ilkeston or Long Eaton Town Hall.
Town Hall Addresses:
Ilkeston Town Hall
Long Eaton Town Hall
You can visit us at the above offices between 8.30am and 5pm Monday to Thursday or between 8.30am and 4.30pm on Fridays. Please note: all mail/correspondence should be sent to the Ilkeston Town Hall Address.
For enquiries relating to street lighting, education, road maintenance, and libraries, please contact Derbyshire County Council.