My Erewash


You are currently able to access your Council Tax and Housing Benefit/Council Tax Support details online. If you are already registered and have a username and password please select Existing Users Log In below.

If you are using this service for the first time please select Register for Online Services.


Existing Users Log In   Register for Online Services



Our policies and procedures

Our policies and procedures

Contains: - Current written protocols, policies and procedures for delivering our services and responsibilities.

(To avoid confusion with older policies/ procedures etc, the information in this class will normally be current information only).

Policies and procedures for conducting council business

Council Constitution [internal link]

Erewash Core Strategy [4,499KB]

Erewash Saved Policies Document [215KB]

Supplementary Planning Documents

Ilkeston Gateway SPD [5,226KB]

Developer Contributions Supplementary Planning Document [405KB]

Statement of Community Involvement [476KB]

Validation of Planning and Related Applications [40KB]

Policies and procedures for delivering our services

Comments, Compliments and Complaints Procedures and Guidance

CCC Policy [344KB]
CCC Guidance and Submission Form [internal link]
Unreasonably Persistent Complainants Procedure [270 KB]

Information Governance

Data Protection Policy [Internal link]
Data Quality Policy [353 KB]
Retention and Disposal Policy [407KB]
Appendix 1 - Key Considerations [19 KB]
Appendix 2 - Retention Periods [172 kb]

Freedom of Information

FOI Policy [286KB]


Statement of Licensing Policy
Statement of Principles - Gambling Act 2005
Sex Establishment Licensing Policy [52KB]
Derby and Derbyshire Licensing & Enforcement Protocol [673 KB]

Council Governance

Enforcement Policy [295KB]
Regulation of Investigatory Powers Act 2000 Policy [298KB]
Confidential Reporting (whistleblowing) Policy
Local Code of Governance
Draft Local Code of Governance 2017
Local Code of Governance - Compliance Evidence 16-17
Annual Governance Statement 2016/17
Anti-Money Laundering Policy
Financial Regulations [PDF 505KB]


Contract Procedure Rules [PDF 686KB]

Policies and procedures about the recruitment and employment of staff

Job Vacancies and Employment with the Council [Internal link]

Employees Code of Conduct [Internal Link]

Customer service 

Compliments, Comments and Complaints [Internal Link]

Customer Promises [86KB]

Records management and personal data policies    Warning Marker Register [142KB]
Charging regimes and policies    Council Fees and Charges [Internal Link]
Strategies for conducting Council business

Private Sector Housing Strategy [internal link]

Contaminated Land Inspection & Assessment Strategy [Internal Link]

Forward Plan [internal link]

Council Constitution [internal link]

Anti-Fraud, Theft and Corruption Strategy [159KB]

Risk Management Strategy [PDF 441KB]

Green Space Strategy [6.3MB]

Waste Mangement Strategy [489 KB]

Audio/Visual Protocol [127KB]

Sustainable Communities Strategy

Homeless Strategy

Economic Development Strategy [300 KB]

Sport, Health and Physical Activity Plan [1.1MB]

Treasury Management Strategy