Contact Housing Benefits

Covid-19 latest

The easiest way to contact us about Housing Benefit and/or Council Tax Support is by using your My Erewash account.

Erewash Borough Council is operating a reduced service at both Ilkeston and Long Eaton town halls to protect the public and staff during the ongoing Covid-19 pandemic. This means drop-in appointments are not currently available.

Current opening times for both Ilkeston and Long Eaton Town Hall are Monday to Friday, 9am to 3pm. You can make payments and/or request a Housing Benefit call back. The quickest and easiest way for you to make a payment is to set up a Direct Debit using your My Erewash account.

Staff will be available for emergencies such as homelessness. Call 0115 9072244 and we will ask our Housing Options or Benefits team to call you back.

Wherever possible please try to use your MyErewash account to stay in touch as we are currently experiencing a high number of calls.

Contact Us

Alternatively, you can contact the Housing Benefit team by:

  • email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  •  Telephone: 0115 907 1010.
    Monday to Thursday 8.30am to 5:00 pm and Friday 8:30 to 4:30pm.

If you would like to telephone our contact centre you may do so on 0115 907 2244. Please note that your calls may be recorded for training and monitoring purposes.

Town Hall Addresses:

Ilkeston Town Hall
Town Hall
Wharncliffe Road

Long Eaton Town Hall
Town Hall
Derby Road
Long Eaton
NG10 1HU