We undertake investigations into complaints regarding food premises and food purchased within the Erewash Borough. Unfortunately, it is not always possible to establish the cause of the food complaint or to collect sufficient evidence to take further action.
Food Premises Concerns
We will only investigate complaints about food premises which relate to food safety. We cannot investigate complaints regarding the price of food or poor customer service. Things we will investigate include:
People smoking in food areas
Pets or animals in food areas
Sighting of vermin or pests in food premises
Poor levels of cleanliness in food areas
Poor food handing practices.
We ask that you provide us with your contact details, which are kept confidential. In some cases it may be necessary to ask if you will make a Witness Statement if your complaint results in legal action being taken against the premises.
If you have concerns about a food premises, please contact us at the address below.
Food Complaints (purchased in the Borough)
If food is sold to you in a state that you would not normally expect, before making a complaint please check the information contained in the Food Complaints leaflet.
Environmental Health only deal with complaints which affect the safety of the food. These include:
Food containing foreign bodies e.g. glass, hair, insects etc.
Food that is out of condition e.g. mouldy, rotten, off smelling etc.
Please save the food in the original container and keep the receipt. If the food is part of a multipack, it would be useful to save those as well.
If the food was purchased outside the Erewash area, you should contact the local authority where it was purchased.
If you have a complaint about a food purchased in the Erewash area, please contact us at the address below.
Complaints regarding the inaccurate labelling of food, weights and measures or the quality or nature of food etc are dealt with by Derbyshire County Council Trading Standards.
Merlin House, Merlin Way, Ilkeston. DE74RA
Tel: 0115 907 2244 ext 3820