Contains: - Current written protocols, policies and procedures for delivering our services and responsibilities.

(To avoid confusion with older policies/ procedures etc, the information in this class will normally be current information only).


Policies and procedures for conducting council business
Supplementary Planning Documents
Policies and procedures for delivering our services Comments, Compliments and Complaints Procedures and Guidance

Information Governance

Freedom of Information


Council Governance

Policies and procedures about the recruitment and employment of staff
Customer service 
Records management and personal data policies
Charging regimes and policies
Strategies for conducting Council business