Advice about Homelessness

The Housing Options Team offer support offer advice and assistance to anyone who is homeless or threatened with homelessness within 56 days.
The Homelessness Reduction Act 2017 came into force on 3 April 2018. The Act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness - and to intervene earlier.

More information on what the Homelessness Reduction Act means for you is available on fact sheets produced by the Government. These can be viewed here.

How to contact us     

During office hours

You can email or call 0115 907 2244 ext 3590.
Our office hours are Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm.
Before being offered an appointment you will be asked to fill out a Housing Assistance Referral Form. It will give us basic information about your housing circumstances and enable us to give you the best advice.

In person

If you need help with a basic housing enquiry we offer a drop in service at Ilkeston Town Hall every morning between 9.30am and 12.00pm. If your enquiry requires more in-depth advice you will be offered an appointment at a later date.
If you have nowhere to go tonight and are unable to reach us by email or phone, please come to the office:

Ilkeston Town Hall
1 Wharncliffe Road


If you are homeless due to an emergency outside of office hours or at the weekend, please call Derbyshire County Council for advice and assistance on 08456 058 058 or 01629 532600.

The Duty to Refer

The duty to refer requires public authorities in England to notify a local housing authority, such as Erewash Borough Council, of service users they think may be homeless or at risk of becoming homeless within 56 days.

If you are under a duty to refer or are an organisation working to provide support to someone who is at risk of homelessness within 56 days please complete the online form so that we can provide the appropriate support to the household. Please ensure that you have the client’s permission before making a referral.

Advice from other agencies

If you are worried about becoming homeless Shelter (0808 800 4444) and Direct Help and Advice (01332 287 850) can give you some advice. 

Veterans can access services through the Veterans' Gateway, an online service and telephone resource commissioned by the Ministry of Defence and delivered by a consortium headed by The Royal British Legion. Within the Gateway a housing specialist service is in touch with veteran housing providers and has up-to-date information on any vacancies within the 4,000 plus housing units in the country specifically ringfenced for veterans.

Veterans can also find information on housing on the website for the Confederation of Service Charities. Their "Housing Cluster" is made up of a wide range of charitable and social housing organisations that provide veteran-specific accommodation.  This ranges from specialist hostel and supported housing projects for those with a specific need to family accommodation in assured and assured shorthold tenancies.

Erewash Borough Council

Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
0115 907 2244
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