The Housing Options Team offer support offer advice and assistance to anyone who is homeless or threatened with homelessness within 56 days.

The Homelessness Reduction Act 2017 came into force on 3 April 2018. The Act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness - and to intervene earlier.

More information on what the Homelessness Reduction Act means for you is available on fact sheets produced by the Government.

How to contact us     

During office hours

You can email or call 0115 907 2244 extension 3590.
Our office hours are Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm.
Before being offered an appointment you will be asked to fill out a Housing Assistance Referral Form. It will give us basic information about your housing circumstances and enable us to give you the best advice.

In person

If you need help with a basic housing enquiry we offer a drop in service at Ilkeston Town Hall every morning between 9.00am and 12.00pm. If your enquiry requires more in-depth advice you will be offered an appointment at a later date.
If you have nowhere to go tonight and are unable to reach us by email or phone, please come to the office:

Ilkeston Town Hall
1 Wharncliffe Road


If you are homeless due to an emergency outside of office hours or at the weekend, please call Derbyshire County Council for advice and assistance on 08456 058 058 or 01629 532600.

Rough Sleeping

If you are rough sleeping or you are a member of the public who is concerned about a rough sleeper you can refer them into the Councils outreach team or ring on 0808 1968 199. Referals can also be made through Streetlink. In addition to helping support people move on from the streets the outreach team can assit the Council to provide accommodation during Severe and Cold Weather. 

The Duty to Refer

The duty to refer requires public authorities in England to notify a local housing authority, such as Erewash Borough Council, of service users they think may be homeless or at risk of becoming homeless within 56 days.

If you are under a duty to refer or are an organisation working to provide support to someone who is at risk of homelessness within 56 days please complete the online form so that we can provide the appropriate support to the household. Please ensure that you have the client’s permission before making a referral.

Advice from other agencies

If you are worried about becoming homeless Shelter (0808 800 4444) and Direct Help and Advice (01332 287 850) can give you some advice.