Housing Options

The Housing Options Team offer support offer advice and assistance to anyone who is homeless or threatened with homelessness within 56 days.

The Homelessness Reduction Act 2017 came into force on 3 April 2018. The Act puts a legal duty on councils to offer more support to a wider range of people who are homeless or threatened with homelessness - and to intervene earlier.

More information on what the Homelessness Reduction Act means for you is available on fact sheets produced by the Government.

How to contact us

During office hours

The Housing Options Team is working remotely until further notice in support of action to limit the spread of Covid-19.

If you are homeless or threatened with homelessness and have a new enquiry you can self refer in to the service by filling out the Housing Assistance Referral Form.

If you are already working with the team or you have a general enquiry and are not at risk of homelessness you can email: This email address is being protected from spambots. You need JavaScript enabled to view it..

For out-of-hours emergency homeless assistance please phone Call Derbyshire on 01629 533 190.

Rough Sleeping

If you are rough sleeping or you are a member of the public who is concerned about a rough sleeper you can refer them into the Councils outreach team or ring on 0808 1968 199. Referals can also be made through Streetlink. In addition to helping support people move on from the streets the outreach team can assit the Council to provide accommodation during Severe and Cold Weather.

The Duty to Refer

The duty to refer requires public authorities in England to notify a local housing authority, such as Erewash Borough Council, of service users they think may be homeless or at risk of becoming homeless within 56 days.

If you are under a duty to refer or are an organisation working to provide support to someone who is at risk of homelessness within 56 days please complete the online form so that we can provide the appropriate support to the household. Please ensure that you have the client’s permission before making a referral.

Advice from other agencies

If you are worried about becoming homeless Shelter (0808 800 4444) and Direct Help and Advice (01332 287 850) can give you some advice.