Consumer advice and protection

You have consumer rights whenever you buy goods or services.

The links on this page take you to the website of the Office of Fair Trading.

The Office of Fair Trading is a government department which publishes information for consumers on a wide range of consumer issues including:

  • Before you buy

  • Your rights when shopping

  • Buying and selling your home

  • Cars

  • Funerals

  • Holidays

  • Holiday Clubs

  • Money and credit

  • Pawnbroking

  • Your rights when shopping from home

  • Online shopping

  • Buying a PC

  • Misleading Adverts

  • Extended warranties

  • Unfair terms in contracts

  • Private Dentistry. organisation Consumer Direct provide clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods or services. From overcharging to faulty goods, and dodgy workmanship to recording dishonest traders and scams, Consumer Direct's trained advisers are ready to offer individual solutions for individual problems.

Derbyshire County Council Trading standards deal with enquiries from Business customers.

Food labelling and composition

Derbyshire Trading Standards have a number of information leaflets on the labelling of food. Visit the Derbyshire County Council website for more information.

Do you feel like you have been victim of a scam?

Let Trading Standards know. The Citizens Advice Bureau website contains advice on a wide range of issues including consumer issues, health, housing, benefits and immigration, available in English, Welsh, Bengali, Punjabi, Gujarati, Urdu and Chinese.


The Office of Fair Trading

Citizens Advice Bureau - provides free and confidential advice through local bureaux.

Local Office

Erewash Citizens Advice Bureau
The Albion Leisure Centre
East Street
Tel: 0300 456 8390

For more information visit the Derbyshire County Council website:

Derbyshire County Council - Trading Standards

Also on our website:

Debt Counselling.

Erewash Borough Council

Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
0115 907 2244
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