This accessibility statement applies to www.erewash.gov.uk.
This website is run by Erewash Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change contrast colours, contrast levels and fonts.
- Navigate most of the website using just a keyboard.
- Zoom in to 200%.
- Navigate most of the website using speech recognition software.
- Access an HTML version of documents where possible.
We have also made the text as simple as possible to understand.
How accessible this website is:
We know that some parts of the website are not fully accessible:
- Most older PDF documents are not fully accessible to screen reader software
- We don’t have screen reader software installed on the website
- Live video streams do not have captions.
Feedback and contact information
If you need information on this website in a different format such as an accessible PDF, large print, easy read, audio recording or braille; please contact the council as follows:
Email communications@erewash.gov.uk
Call: 0115 907 2244
We will consider your request and get back to you in three days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of the website. If you find any problems not listed on this page or think that we are not meeting accessibility requirements, contact the council’s Communications team by email or call 0115 907 2244.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Visiting us in person
Portable hearing loops are in place at both Ilkeston and Long Eaton Town Halls to help people with hearing difficulties, adjusting the sound to the individual's needs. We also have a ramp to allow access at Ilkeston Town Hall and low access desks at both Town Halls.
Technical information about this website’s accessibility
Erewash Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website was relaunched in April 2025 and a number of checks where carried out prior to its launch which confirmed that the content is compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-accessible content
Non-compliance with accessibility regulations
There are some statutory technical and financial documents on the website that are not accessible – these include planning documents that relate to the Core Strategy and Local Plan, and the Statement of Accounts. These are not compliant under WCAG 2.1 A F25, WCAG2.1.A.1.3.1 and WCAG 2.1.a 3 1.1, meaning they cannot be read by screen readers.
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to providing our services.
We will endeavour to make any new PDFs or Word documents we publish accessible unless the resources to do this would amount to a disproportionate burden to the service.
Content that is not within the scope of the accessibility regulations
There are published PDF documents that are third party content that is neither funded nor developed by, nor under the control of the council. These include representations submitted by members of the public as part of the Erewash Core Strategy and Local Plan.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
Most of our downloadable documents are in Portable Document Format (PDF) and can be read through the free Adobe Acrobat Reader
Blind and partially sighted users can access information on viewing PDF documents by visiting the Adobe access website.
There are some documents that have been published on the website that are not fully accessible. If you require any document in an alternative accessible format, please contact the council by email or alternatively call 0115 907 2244.
We aim to use clear and concise language and avoid unnecessary jargon and acronyms. There are however pages or documents including planning and council reports where complex or technical information is unavoidable.
We follow plain English guidelines to try and make the content of the website as clear and understandable as possible.
Preparation of this accessibility statement
This statement was prepared on 2 April 2025.