Housing Benefit Overpayments

Housing Benefit overpayments occur when you receive more Housing Benefit than you are entitled to. This can happen for several reasons, such as:

• Changes in Circumstances: If your income, household composition, or living situation changes and you don't report it promptly, you might receive more benefit than you should
• Administrative Errors: Mistakes made by the benefits office or other related departments can lead to overpayments
• Incorrect Information: Providing incorrect or incomplete information when applying for Housing Benefit can also result in overpayment

What to Do If You Have an Overpayment

If you receive a notice of overpayment, it's important to act quickly

• Review the Notice: Check the details to ensure the overpayment calculation is correct.

• Contact us: If you believe there has been a mistake, contact your local benefits office to discuss the issue.

  Query your overpayment

• Repayment Plan: If the overpayment is correct, you can arrange a repayment plan with the benefits office

  Make an arrangement to repay

  Amend an arrangement

Can You Appeal?

Yes, you can appeal a Housing Benefit overpayment decision if you believe it is incorrect. The notice you receive will include information on how to appeal or you can request this online:

Appeal against a Decision

If you have received a Sundry Debtor account, you can:

Request a copy invoice

Request a refund

Make an arrangement to pay

Ask us for more information