Supported Exempt Accommodation: New providers and schemes

This page is for landlords and organisations who wish to enquire and register their interest in providing a new provision of Supported Exempt Accommodation in the borough.

To begin this process you will need to complete our online enquiry form

Once completed, a member of the team will be in touch to discuss the next steps and how we can move your application forward.

Step-by-step guide

1. Complete the online enquiry form. This will be submitted electronically to the Supported Accommodation Officer.

2. The officer will check the enquiry form. A decision will then be made as to whether or not the application will be accepted or refused based on the information provided. Where an enquiry form is rejected or further information is required, we will contact you.

3. If the enquiry form has been accepted an email will be sent requesting full details of the scheme, the email will include a link to the full application process. Providers will also be expected to supply the following documents:

  • Staff structure breakdown
  • Rent breakdown including eligible and ineligible service charges.
  • A signed head lease for each of the properties
  • Copy of all service level agreements that are in place.
  • Copies of support plans for each resident ensuring it is signed and dated by the resident and the support worker.

4. The Supported Accommodation Officer from Housing Benefit will then use the information provided and consider the content of the  application and rent breakdown. If necessary the scheme will be discussed with stakeholders and commissioners. If required, further information will be requested from providers.

5. Arrangements will be made for the Supported Accommodation Project Officer to visit the properties within the scheme. As part of this visit, checks will be made against the initial application including an assessment of the quality of the support and property standards.

6. The Housing Benefit team will then meet to discuss the outcome of the visits. It is at this point that a decision will be made on whether Housing Benefit is ready to agree.