Contact Us

Christmas opening hours

Council offices, including phone lines, will close at 2pm on Christmas Eve, Tuesday December 24, and New Year's Eve, Tuesday December 31. 

The council will be closed on Christmas Day - Wednesday December 25, Boxing Day - Thursday December 26 and Wednesday January 1. 

The town hall receptions will be closed on Friday December 27, Monday December 30 and 31, with customers able to contact the council online via My Erewash or by calling 0115 907 2244.

Ilkeston and Long Eaton Town Halls

Ilkeston Town Hall – open from 10am until 12pm on a Monday, Tuesday, Thursday and on a Friday. The reception at Ilkeston Town Hall is closed on a Wednesday.

Long Eaton Town Hall – open from 10am until 12pm on a Monday, Tuesday, Wednesday and on a Friday. The reception at Long Eaton Town Hall is closed on a Thursday.

Our Customer Services Team are available by phone from 8.30am to 5pm (Monday to Thursday) 8.30am to 4.30pm (Friday), call 0115 9072244.

You can contact us by using one of our on-line forms through your My Erewash account.

We are dealing with some queries by phone but the service is limited as not all of our staff are currently office based.

Call Council Tax on 0115 9071000 if you have an urgent query about payment.

Call 0115 9071010 if you have a query about Housing Benefit or a Council Tax Support claim.

You can contact us via the following methods. 

  • Fill in a general enquiries form
  • Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
  • Telephone: 0115 907 2244
    If you want to tell us about a change of address, missed bin or report fly tipping create or log on to your My Erewash account and complete the on-line form.

Contact centre opening hours:

You can contact customer services on  0115 907 2244. Please note that your calls may be recorded for training and monitoring purposes.

  • Monday to Thursday 8:30am to 5pm

  • Friday 8:30am to 4:30pm

Sign up to the council's email newsletter for news and information from the council. Subscribe at EBC News.

Town Hall Addresses:

Ilkeston Town Hall

Town Hall
Wharncliffe Road
Ilkeston
Derbyshire
DE7 5RP

View Ilkeston Town Hall on Google maps

Long Eaton Town Hall

Town Hall
Derby Road
Long Eaton
Derbyshire
NG10 1HU

View Long Eaton Town Hall  on Google maps

All mail/correspondence should be sent to the Ilkeston Town Hall address.

Other Services

For enquiries relating to street lighting, education, road maintenance, and libraries, please contact Derbyshire County Council.

Read our customer access strategy.

For press enquiries contact the communications team.