Updates to services

Following the recent coronavirus outbreak a number of our services have been affected.

We’re still working to deliver essential services for our residents, but we’ve temporary closed some services to ensure the safety of our residents and employees in line with government guidelines. We appreciate that this is a difficult and challenging time and we would like to thank you for your continued support and understanding.

Town Halls:

Erewash Borough Council has closed its reception areas at Ilkeston and Long Eaton town halls until further notice to protect the public and staff. If you wish to make a payment you can do this on the website or by phone. Please use your  My Erewash account to stay in touch wherever possible. You can complete a Direct Debit form, apply for Council Tax Support or Discretionary Housing Payments (DHP). If you want to pay by direct debit call us on 0115 9072244 and we will help you do that. Staff will be available for emergencies such as homelessness, call 0115 9072244 and we will ask our Housing Options to call you back. Benefits staff are also available to help if you need any help with a benefit or DHP application.

Council Tax:

Erewash Borough Council is working to help residents who are struggling financially due to the Coronavirus lockdown and may have difficulty meeting instalments. More details on our latest news page.

If you would like to delay your council tax payments until June, fill in a Council Tax - Delay Recovery Request form using your My Erewash account.


The public consultation on proposals to develop housing on several sites in Erewash has been extended to ensure residents have plenty of opportunity to give their views in these difficult times.

The consultation had been due to close on 20 April but will remain open until further notice.

All relevant documents, full details of the six sites and how to submit views can be found on the local plan page.


These public toilets have been closed:

• Long Eaton train station
• Trent Lock
• Town Hall grounds, Long Eaton
• Gallows Inn, Ilkeston
• Station Road, Ilkeston

The following public toilets will be closed after Friday April 3.

• Victoria Avenue, Borrowash
• Blind Lane, Breaston
• Victoria Road, Draycott
• West Park, Long Eaton
• Longmoor Lane, Sandiacre

 The remaining toilets will be open at 8am and close at 3pm seven days a week until further notice:

• Market Place, Ilkeston
• Orchard Street, Long Eaton

All disabled toilets will be accessible by radar keys (for public and staff use).

Waste and Recycling:

Disposal of COVID 19 Related Waste:
If someone in your household has symptoms of coronavirus (COVID 19) you can securely store personal waste such as used tissues and disposable cleaning cloths in disposable rubbish bags such as peddle bin or kitchen bin liners, black bags. These bags should be placed into another bag, tied securely and kept separate from other waste for at least 72 hours before being put into your black bin.
Other household waste can be disposed of as normal.

Garden waste collections have been cancelled until further notice. The council needs to prioritise blue and black bin collections at this time and would like to thank you for your understanding and support.

Ilkeston Household Waste Recycling Centre, run by Derbyshire County Council, is closed. People should hold onto bulky waste items until the site reopens. Please do not leave any waste outside the recycling centre. This is fly tipping and is a criminal offence which can result in a fine up to £50,000. Our household waste and recycling kerbside collections remain in place. Please leave your bins out as normal and only place the correct items in each bin. Read our A-Z of what can and can't be recycled.

Tuesday 31 March: There has been some changes to trade waste collections this week.Trade waste bins are being collected today in the following areas:Breadsall, Little Eaton, West Hallam, Ockbrook and Ilkeston.Tomorrow (Wednesday) trade waste bins will be collected in Long Eaton, Sawley, Breaston and Draycott. Traders are advised to leave the bin presented as we are currently not able to give a return date.

If a trade customer would like to suspend their collections until further notice please email sue.luker@erewash.gov.uk and cc shelly.smith@erewash.gov.uk and beverley.riley@erewash.gov.uk in.  

Wednesday 1 April: Crews could not access Worrell Avenue in Long Eaton to empty bins due to parked cars. 

Play Areas:

All children’s play areas and outdoor gym facilities are closed following government advice.


Long Eaton and Ilkeston markets are operating as usual. However it is the decsion of the stall holder as to whether they trade. 

Erewash Museum:

Erewash Museum is closed to the public and all scheduled events at the museum until the end of May have been cancelled. 

Car parks:

Erewash Borough Council has suspended all parking charges in its car parks.

Parking is now free for everyone. Parking charges have been suspended at all of the council’s car parks including Long Eaton Train Station.

A list of all of the council’s car parks can be seen on the car parks page.


The Housing Options Team will now be working remotely until further notice. If you are homeless or threatened with homelessness and have a new enquiry you can self refer in to the service by filling out the Housing Assistance Referral Form. If you are already working with the team or you have a general enquiry and are not at risk of homelessness you can email: homelessness@erewash.gov.uk.

For out-of-hours emergency homeless assistance please phone Call Derbyshire on 01629 533 190.


Broxtowe and Erewash Borough Councils are urging residents not to attend any funerals at Bramcote Crematorium, unless they are immediate family members.

Bereavements are a very difficult time for families and friends but sadly, in the challenging times we are currently in with the COVID-19 pandemic, we must follow the Government’s measures and limit the number of people attending funerals to an absolute maximum of 10 people, who should be immediate family only. If you are not one of those 10, please do not come to the Crematorium and please do not use any of the facilities at the Crematorium. Please note that the Book of Remembrance room is now closed and locked until further notice.

This is for everyone’s safety to help stop the spread of the virus to ensure we all keep as healthy as possible. These measures will constantly be reviewed but for now this is something that we must be enforced.

If people do not comply with this, it may be necessary to cease having people attend funeral services and that it not something which the Council wishes to do at what is a distressing time for families who are grieving. We also reserve the right to seek Police assistance in cases where our advice is ignored.


The following council run events have been cancelled due to coronavirus:

  • The council's VE Day event in May has been cancelled.
  • All health walks, including Dementia Friendly walks, have been cancelled until 31 May.
  • All health referral sessions are cancelled until further notice.
  • The Little Eaton referendum has been postponed. 
  • Balanceability courses that were due to take place on the 16th and 17th of April at Big Kirk Hallam Community Centre have been postponed. This course will be rearranged for a later date including the further five courses that have been planned.  
  • Easter Activity Days in Kirk Hallam, Petersham and Cotmanhay have been cancelled. We apologise for any inconvenience caused.

Find out which Derbyshire County council services have been affected.

Community Hub

Derbyshire County Council is co-ordinating a massive community response across the county to make sure vulnerable residents are supported through the coronavirus outbreak.
There's information here for those who need help, people who want to volunteer and our partner organisations who are going to co-ordinate help in their local area.

The Community Response Unit is a place where you can:

  • Register to volunteer. You can register to volunteer online and help people in your local community who don't have anyone else to call on.
  • Ask for help. If you need help and have no friends or family you can call on, you can register to get help online.
  • Partner volunteer organisation are also needed to help supply goods or services.

More information can be found on the Derbyshire County Council website where you will also find information about looking after your emotional health and wellbeing during the Coronavirus.

Business Support

April 2: Erewash Borough Council will confirm details of how new business rates support grants will be provided within the coming days.

The government announced that it was providing extra support for business ratepayers and local authorities have been waiting to receive the government funding along with final guidance on the temporary measures in response to the Coronavirus.

The council confirmed today that all business ratepayers who have a direct debit set up will be paid the grants automatically very shortly. Others will be contacted by letter, text or post with a form also available on the council’s website to complete a declaration and provide bank details. More details can be found on our latest news page.

All information can be found on the Government's website. 

Stay at Home 

Read the latest information on the Goverment website about what you need to do


Important information on the Coronavirus can be found on the following links. 

  • Derbyshire County Council is updating a dedicated microsite each day. The microsite includes details on symptoms and prevention.

  • Derbyshire County Council have set aside £1 million worth of funding to support residents and businesses who may be affected by coronavirus. The authority announced the £1 million fund on March 12 to complement the government support announced in the budget and said it was an initial amount and could rise, depending on how seriously the virus affected the county.

You can find answers to some of the most commonly asked questions on the NHS website.

Statement from the Chief Executive:

This is a very challenging time for everyone and I want to reassure the public that while health, safety and well-being is our top priority, we are doing everything we can to deliver vital services to the communities we serve.

As you know things are changing by the day and each government announcement may result in changes and disruption, however we will keep you informed of any necessary changes.

The council remains open and is working hard to maintain essential services for our residents and businesses and in particular, the most vulnerable members of our community.

Thank you for your understanding and support at this time.

Jeremy Jaroszek
Chief Executive
Erewash Borough Council

Erewash Borough Council

Erewash Borough Council, Town Hall, Wharncliffe Road, Ilkeston, Derbyshire, DE7 5RP
0115 907 2244
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